FAQ FAQ

Nasal aspiration

Why is nasal aspiration important?

Mucus stagnating in the nose can be the hotbed of numerous problems.
- It inhibits breathing.
- Nasal mucus can get superinfected the result of which may be the inflammation of the middle ear or the maxillary sinuses. By keeping the nasal passages clean, you can prevent numerous protracted illnesses and inconveniences already at newborn stage.

Which position should the child be in during the aspiration?

Aspirate the nose of infants after laying them into a stable position and hold their head during the process. If the child is already able to sit, sit them in your lap. In this case, do not lay the child on their back during the aspiration.

Using Nosiboo

Why is Nosiboo different from all other nasal aspirators on the market?

The most crucial elements of the Nosiboo products are the patented Colibri and Penguin heads. The liquid cannot exit from the inside of the head, safely preventing the nasal mucus from getting into the connecting tube or into the device. That means you won’t have to purchase extra replaceable filters for the daily use of these devices. After use, the patented Colibri/Penguin head is the only part of the device that needs to be cleaned and it can be done within a minute. The Colibri head can be powered in two different ways: as a part of the electric Nosiboo Pro, and also with the human-powered Nosiboo Eco. The Penguin head can only be used as a part of the Nosiboo Go.
Our products feature a child-friendly design besides being highly functional.

Can Nosiboo products be used with infants?

Yes, we have designed our products to be safe for babies.

Are the Nosiboo products suitable for newborns?

Yes, Nosiboo can be used from birth on.

Till what age can the Nosiboo products be used?

The use of the electric devices (Nosiboo Pro and Nosiboo Go) is recommended till the age of 6 while the use of the Nosiboo Eco till the age of 4, but it may be used with older children depending on the thickness of the secretion or the child’s ability to blow his nose on his own.

How often should the Nosiboo products be used?

You may use the products as often as needed although you should stop using the devices if no mucus is entering the Colibri/Penguin head anymore.
Please consult your healthcare provider about when and how often you should clear your baby’s nose. For more information please see the user manuals.

Can the use of Nosiboo products cause allergic problems?

We exclusively use materials that are absolutely harmless to humans. The Colibri and the Penguin head’s nose tip is made of soft, BPA-free silicone to make sure that it does not irritate the baby’s nose.

Can the Nosiboo products be also used in case of allergy-like symptoms?

Yes, we recommend the use of Nosiboo products to relieve allergy-like symptoms.

Do I need to use a filter for the human-powered Nosiboo Eco Nasal Aspirator?

There is no need for a filter! Thanks to the Colibri head's exclusive patented design, the liquid cannot exit from the inside of the head, safely preventing the nasal mucus from getting into the connecting tube or into the mouth of the person performing the suction.

Can we cause injury by aspriating the nose?

The nose tip of the Nosiboo products is made of soft, BPA-free silicone to make sure that it does not irritate the baby’s nose. The suction power of the electric devices were also developed in such a way as to prevent any injury. The Nosiboo nasal aspirators have a medical device certification, therefore they are perfectly safe.

What to do if I could not aspirate all the mucus during a nose cleaning session?

In this case the mucus is most probably too thick. We suggest using saline solution and repeating the aspiration some time later.

Technical questions

How strong is the suction power of the Nosiboo Pro and the Nosiboo Go Nasal Aspirator?

The maximum strength of the suction power is in accordance with the listed values in the international professional recommendations. This strenght is perfectly safe and highly effective at the same time.

Can the suction power of the Nosiboo nasal aspirators be adjusted?

The suction power of the Nosiboo Pro Nasal Aspirator can be adjusted to fit the age of the child and the thickness of the mucus.
The suction power of the Nosiboo Go Nasal Aspirator is constant.
The Nosiboo Eco Nasal Aspirator is powered by your own lung, so you can decide how strong you wish or can perform suctioning.

What to do if the device has turned off?

Nosiboo Pro: In case of overuse or if insufficient ventilation is provided, the thermal switch switches off the device and will prevent reuse for approx. 50 minutes for safety reasons.

Nosiboo Go: The device turns itself off automatically after 10 minutes of continuous use, but it can be restarted depending on the charge level of the
battery.

How can the Nosiboo products be cleaned?

Nosiboo Pro: Cleaning of the Colibri head: Remove the connecting tube and the nose tip, then take apart the Colibri housing. After that wash the collared tube, the nose tip, and the Colibri housing in
lukewarm water and dishwashing detergent and let them dry.
Nosiboo Go: Cleaning of the Penguin head: Remove the Penguin head from the device housing, remove the nose tip, then open the Penguin housing. Wash the collared tube, the nose tip, and the Penguin housing in lukewarm water and dishwashing detergent and let them dry.
Nosiboo Eco: Cleaning of the Colibri head: Remove the connecting tube and the nose tip, then take apart the Colibri housing. After that wash the collared tube, the nose tip, and the Colibri housing in
lukewarm water and dishwashing detergent and let them dry.
The housing of the devices should be cleaned only with a dry, soft cloth; do not use any liquids, detergents or chemicals.

How strong is the Nosiboo Eco?

You can perform an effective suction power with the human powered nasal aspirator, yet it’s sure you stay within the limit value for health.

How can I replace lost spare parts for my Nosiboo Pro/Nosiboo Go?

We created the Nosiboo Pro Accessory Set and the Nosiboo Go Accessory Set for such cases. These accessory sets are designed to be used exclusively with the Nosiboo Pro and the Nosiboo Go nasal aspirators. They are ideal for families with more children and are optimal if you have to replace a lost part. The Nosiboo Pro Accessory Set includes:1 Colibri head, 2 nose tips,1 connecting tube,1 air mesh.
The Nosiboo Go Accessory Set includes:1 Penguin head, 2 nose tips, 1 air mesh.

What is the Nosiboo Pro Nasal Aspirator’s air mesh for?

There is a special air mesh behind the Nosiboo Pro’s tube connector which prevents solid objects and dust from entering the housing.

Where to buy

Where can I buy Nosiboo products?

You can purchase Nosiboo products in our webshop, on Amazon or from numerous distributors.

Warranty

How long is the warranty period for Nosiboo products?

The warranty for the electric Nosiboo nasal aspirators is valid for 24 months after the purchase date. It will be only validated if the device was used according to its intended purpose and does not bear signs of damage.
For information on the proper use of your Nosiboo, please refer to the User manual that came with the device or it can be found on our website as well. Please check the serial number of your device to make sure you read the relevant document on the website: https://en.nosiboo.eu/user-manuals/
The serial number is located at the bottom of the device with the format NO0XXX XXXX XXXXX.

I believe my device is defective as it does not operate as it used to. What should I do?

Please read the Troubleshooting guide and Malfunction management guide chapters of the User manual.
If the problem has been resolved, you can keep on using your Nosiboo.
If the malfunction is present while
the device was used according to its intended purpose the device is covered by the warranty.
If the warranty is not valid anymore, or if the device wasn’t used according to its intended purpose, our service station will perform an inspection on the defective Nosiboo and inform you about the repair cost.

I checked my device and it was used as described in the User manual, but I still experience unusual issues while using it. What should I do?

In this case, please contact the distributor you purchased the product from. You will need an invoice and / or the warranty card.

Can I send my device directly to the Nosiboo service station?

Of course, you can validate your warranty this way as well. In this case, please contact our customer service at customerservice@nosiboo.com, our colleagues are happy to help you.

My Nosiboo is defective. What is the procedure for warranty and non-warranty cases? Who bears the shipping costs?

If a malfunction occurs, the best solution is to have our technicians inspect the device as the problem is often difficult to detect at a distance.


I purchased my Nosiboo at a distributor:

If you bought your device at one of our distributors, you can contact them. They will act according to their general terms and conditions.
Naturally, you may also contact us and send your device to our service station at your expense. If the device was used as intended, we will send the repaired device back to you at our expense. You must present a copy of your receipt/invoice as proof of the date of sale.
If the inspection confirms that the device wasn’t used as intended, we will contact you and inform you of the repair and delivery costs.


I purchased my Nosiboo in the manufacturer’s webshop:

If you purchased your Nosiboo in our webshop, please contact us at customerservice@nosiboo.com.

How much time does it take to perform the service process?

The service process takes approximately one week.

Is there a warranty for the repaired device or its spare parts?

Yes there is! We offer a 2 years warranty if the device was used as intended. The warranty does not apply to consumable spare parts. (Spare parts like these include eg. Colibri/ Penguin head, nose tip, air mesh and the Nosiboo Pro’s tube connector and connecting tube.) You can also find information about this on the service sheet that came with your device.

In what cases does the warranty not apply?

Problems that are caused by overuse, abuse, misuse, unauthorized transformation, foreign intervention, foreign repair or assembly (inspection proves), improper storage, industrial use, elemental damage, external factors such as contaminations, liquid and nasal discharge in the engine compartment, current fluctuations, damages duean Act of God and failure to follow the instructions described in the User manual, or improper cleaning and maintenance are not covered by the warranty.
The warranty is not valid in the event of damage, illegibility or lack of markings, serial number, labels or inscriptions which are there for the identification of the product. In case any correction, deletion, overwriting or incorrect data is registered on the warranty card, the warranty card is invalid, and therefore the warranty does not apply.

Still have questions?

Do not hesitate to contact us!